Vivva - Benefits

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Benefits

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Vivva members can enjoy the following benefits and privileges at any participating hotels and serviced apartments.
Please see table below for details.

Member’s benefits are effective from March 1, 2017 onwards.

Member’s Benefits & Privileges(i)Membership Types
ClassicPremium
Rooms Offers(ii)
1
Book with L'hotel to enjoy "Vivva Member Rate"(ii)
   
2
Priority Check-In Counters at selected hotels and serviced apartments(ix)
   
3
Extra 100% Premium Stay Bonus on "Vivva Member Rates"(ii,e)
   
4
Late check-out until 16:00 hours (subject to availability)
   
5
Free upgrade to next room category for selected room packages (subject to availability upon check-in)
   
Food & Beverage Offers(iii)
6
10% discount on food and beverage consumption at Ru Chinese Restaurant throughout the day
   
7
15% discount on food and beverage consumption at the following restaurants and bars, including in-room dining and take-away throughout the day:
  • L'hotel Causeway Bay Harbour View – Corner 18, The Booth
  • L'hotel élan – forte
  • L’hotel Island South – LIS Café and Bar LIS
  • L'hotel Nina et Convention Centre – Café Circles
  • Lodgewood by L'hotel Mongkok Hong Kong – Canton Pot
   
Banquet Offers(iv)
8
20% discount on selected banquet beverage packages
  • L'hotel Causeway Bay Harbour View
  • L'hotel élan
  • L'hotel Island South
  • L'hotel Nina et Convention Centre
   
Birthday Privileges(v)
9
Complimentary 2,000 Birthday Vivva Dollars(vi)
when you stay or dine (lunch or dinner) at any participating properties in your birthday month
   
10
Complimentary room upgrade(vii) to the next category for one room night at any participating hotels at a qualifying rate when you stay with us on your birthday
(Advance booking is required and subject to availability)
   
Others
11
Complimentary 3 hours (maximum) parking(viii) for one car per member with any food and beverage purchase at selected hotel carparks (subject to availability)
   
(i) Members’ Benefits & Privileges
  a. All members’ benefits and privileges are subject to change without prior notice.
  b. Members are free to enjoy Vivva discount offer or whichever discount rates (e.g. credit card discount offers) are available at the time of patronage to suit their needs and earn Vivva Dollars on the net payment amount regardless of the discount rate being selected. Yet, the selected discount offer cannot be used in conjunction with any other promotional offers, and it has to comply with the terms & conditions of use concerned.
 
(ii) Vivva Members Rates
  a. "Vivva Member Rate” refers to the special rate for Vivva members. Members can book Vivva Member Rate online by entering “VIVVA” (all in uppercase) in the promotion code box on the front page of the hotel online booking page.
  b. The Vivva Member Rate shown on the hotel online booking page of the hotel corporate website is the discounted price.
  c. Please note that Vivva Member Rate is not necessarily the lowest rate in the market. Yet some promotional rates may not be eligible to earn Vivva Dollars.
  d. Members are required to provide valid membership identification upon reservation, check-in and check-out to enjoy the Vivva Member Rate, otherwise, the on-day Best Available Rate (BAR) will apply.
  e. Premium members can enjoy an addition of 100% of bonus Vivva Dollars of the stay upon booking the “Vivva Members Rates”.  They can earn up to 8,000 Vivva Dollars per stay.
 
(iii) Food & Beverage Offers
  a. The F&B (food & beverage) discount offers apply to the total bill of any one transaction and are valid throughout the day for any meal periods and a la carte menu unless it is specified.
  b. Members are free to enjoy Vivva discount offer or whichever discount rates (e.g. credit card discount offers) are available at the time of patronage to suit their needs and earn Vivva Dollars on the net payment amount regardless of the discount rate being selected. Yet, the selected discount offer cannot be used in conjunction with any other promotional offers, and it has to comply with the terms & conditions of use concerned.
  c. Member’s discount and Vivva Dollars do not apply to any CASH payment at restaurants and bars. To earn Vivva Dollars, members have to pay by their own credit cards which are served as membership identification.
  d. Black-out dates apply. Please refer to Point 11 of Terms & Conditions of Use for black-out dates.
  e. Vivva Dollars apply to the net amount of payment on eligible F&B spending including service charge (after discount). No Vivva Dollars for tips. Please refer to the “Eligible F&B Earning” in FAQ for details.
  f. Members can earn Vivva Dollars on maximum HK$100,000 eligible F&B spending per transaction at any restaurants & bars of the participating properties, including take-away, and in-room dining.
 
(iv) Banquet Offers
  a. Members can earn Vivva Dollars on maximum HK$100,000 eligible meeting, catering & event spending per transaction at any ballroom and function rooms of the participating properties, including outside catering.
 
(v) Birthday Privileges
  a. To enjoy the birthday privileges, members are required to enter their date of birth (date and month only) into the Vivva membership registration form.
  b. Proof of date of birth (mm/dd) may be required at the time of consumption (e.g. Passport, Identity Card, and authorized Travel Permit).
  c. Please contact Vivva Membership Team in writing (email: vivva.members@lhotelgroup.com) if members would like to update us the correct birthday with supporting document.
 
(vi) Complimentary 2,000 Birthday Vivva Dollars
  a. Members can earn 2,000 Birthday Vivva Dollars once per calendar year upon the first patronage with eligible spending on rooms, food & beverage and banquet during the birthday month. This offer is valid only once in a year during the birthday month and it will be forfeited if not claimed.
  b. The 2,000 Birthday Vivva Dollars will be credited automatically into member’s Vivva account the following day upon his/her birthday patronage.
  c. The Birthday Vivva Dollars transaction can be found in the Vivva Dollars transaction history in the Member’s Login Area on the Vivva website.
  d. To earn the Birthday Vivva Dollars, members are required to have lunch or dinner at the hotel restaurants (buffets, semi-buffet, set menu or a la carte menu), banquet at hotel function rooms or stay with us at qualifying room rates in the birthday month
  e. To earn the Birthday Vivva Dollars, members who patronize any participating hotel restaurants and bars, are required to settle the bill by their own credit cards which are served as membership identification.
  f. For example, a birthday member book a guestroom direct with the hotel reservations team and stays overnight at any participating hotel after his/her birthday celebration dinner party at the hotel. He/She pays for banquet and room bills in full with his/her membership number input in the system upon check-out, he/she can earn 2,000 Birthday Vivva Dollars on top of the Vivva Dollars earned on his/her banquet and room spending the day after check-out date.
 
(vii) Complimentary Room Upgrade for Premium Members
  a. This offer applies to Premium members who “book, stay and pay” direct to any participating properties for SELECTED ROOM PACKAGES. “Direct bookings” refers to guestroom booked through hotel corporate sales team, reservations team or online booking via hotel’s corporate website.
  b. 3rd party bookings through travel agents, online travel agents and any ineligible booking sources do not apply.
 
(viii) Complimentary Parking upon Food & Beverage Purchase
  a. Maximum 3 hours for one car per member upon any F&B spending at selected hotel carparks are available at:
  • L'hotel élan
  • L'hotel Island South
  • L'hotel Nina et Convention Centre
  • Lodgewood by L'hotel Mongkok Hong Kong
  b. No parking facilities is available at L'hotel Causeway Bay Harbour View and Lodgewood by L’hotel Wanchai Hong Kong.
  c. Car parking slots are limited and are available on a first-come-first-served basis, subject to availability.
  d. Complimentary valet parking service at L'hotel Nina et Convention Centre is availabe at hotel carpark during the following hours:
  • 12:00-23:00 (Mondays to Fridays)
  • 11:00-23:00 (Saturdays, Sundays and public holidays)
  e. Complimentary hotel parking privilege does not apply to Nina Shopping Centre carpark on basement levels.
  f. This offer cannot be used in conjunction with other complimentary parking privileges for dining guests. For example, when 2 hours of complimentary parking are normally offered to any guests with a fixed amount of F&B expenses, Vivva members can enjoy 3 hours of complimentary parking regardless of the total amount spent (not 5 hours).
 
(ix) Priority Check-In Counters at selected properties
  a Priority Check-In Counters at L’hotel élan, L’hotel Island South, L’hotel Causeway Bay Harbour View and Lodgewood by L’hotel Mongkok Hong Kong are available for all members.
 

Terms & Conditions of Use

Apply to room guests, dining guests and banquet guests:
   
1. All discounts do not apply to bottle sales of Champagne, wine, liquor and special promotion offers.
2. All discounts do not apply to Happy Hours Specials.
3. All discounts cannot be used in conjunction with other promotional offers.
4. All discounts and privileges cannot be exchanged for or substituted by cash or other forms of benefits.
5. All discount offers require advance bookings with hotel directly.
6. All discounts and privileges are subject to availability and advanced booking is required.
7. Members are required to present their Vivva Membership eCard at the time of check-in registration, before check-out or bill payment in order to enjoy member’s benefits and privileges.
8. L’hotel Management Company Limited reserves the rights to change any membership programme details and terms and conditions, members’ benefits, privileges and rewards any time without prior notice.
9. L’hotel Management Company Limited reserves the right to approve, suspend or terminate any membership any time at its discretion.
10. In the cases of any disputes, L’hotel Management Company Limited reserves the right of final decisions.
11. Black-out dates for all discount offers are :
Black-out DatesEvent [1]Ru Chinese
Restaurant
Other Restaurants
and Lounges [2]
New Year’s Eve X X X
New Year’s Day X X X
Chinese New Year’s Eve X X  
Chinese New Year (1st Day - 3rd Day) X X  
Valentine’s Day’s Eve     X
Valentine’s Day   X X
Easter Holiday’s Eve     X
Easter Holiday (Good Friday)     X
Easter Holiday (The Day following Good Friday)     X
Easter Holiday (Easter Sunday)     X
Easter Monday     X
Mother’s Day’s Eve   X X
Mother’s Day   X X
Dragon Boat Festival’s Eve   X  
Dragon Boat Festival   X  
Father’s Day’s Eve   X X
Father’s Day   X X
Eve of Hong Kong SAR Establishment Day     X
Hong Kong SAR Establishment Day     X
National Day’s Eve     X
National Day     X
Mid-Autumn Festival’s Eve   X  
Mid-Autumn Festival   X  
Winter Solstice’s Eve   X X
Winter Solstice X X X
Christmas Eve X X X
Christmas Day X X X
Boxing Day   X X
Note: Effective on June 5, 2014
[1] including meeting, banquet, outside catering and other catering events
[2] including Corner 18, The Booth, forte, LIS Café, Bar LIS, Café Circles and canton pot

 

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